Must the Show Go On?

Now that I'm moving to Baltimore, I'm faced with a very tough decision: what to do about Something to Be Desired, the web series I've been producing here in Pittsburgh since 2003.

If you've never seen STBD, you're not alone -- although we're the web's longest-running sitcom, we're also one of the smallest, due mostly to my own inability to properly promote the show WHILE producing it (WHILE also making a living). Because our extensive (and talented) cast all work for free, our only actual expenses for the show are equipment, hosting and time; otherwise -- and if we didn't enjoy it -- we never would have lasted 6+ years.

Now, since the cast can't relocate to Baltimore with me, continued production of STBD becomes nearly impossible without major restructuring. As I see it, I really only have three options:

* Keep producing the show in SOME format, which would require lots of advance planning, remote scheduling and copious amounts of driving (or flying) time -- which obviously inflates the cost of production.

* Let the cast (and whomever else would like to volunteer their camera services) continue to produce the show themselves, and I could advise / assist (within reason) from a distance.

* Cancel the show.

Still Ready for Their Close-Ups?

So far, most of the cast members I've heard from have fallen into 2 categories:

* The veteran cast members would like to see the show continue, but they don't particularly mind if it shuts down either. After 5 or 6 years, they can accept that this particular creative outlet may have reached its end. They would just prefer to see the show end on a high note, rather than as a mass of jumbled loose ends.

* The newer cast members are more vocal about wanting the show to continue, since they've only begun exploring the experience (and their characters). Then again, they also tend to be the cast members who are most actively pursuing stage and film work in Pittsburgh, so they admit this makes them even harder to schedule -- especially from a distance.

Ironically...

... this question of the show's future comes at a time when things have been going quite well for us.

* The fashionistas at Pittsburgh-based ModCloth have offered to outfit some of our cast members for next season's episodes.

* Last year, we were nominated as one of the Top Web Series on Yahoo's annual web video awards. (We lost to The Guild, but that's okay -- so did everyone else.)

* YouTube had begun promoting last season's episodes on the front page of their Entertainment section, resulting in thousands of new views we wouldn't have enjoyed otherwise.

* Web video press like TubeFilter and TilzyTV gave us some ink (or pixels, if you're a purist).

We'd even begun filming some scenes for Season 7 in HD, which would be a big format change for us (and would hopefully help highlight those new ModCloth outfits).

And Yet, in the End...

... it all comes down to me. Over the years, I've struggled annually with the decision of whether or not to keep the show going. Some days (or years) have been harder than others, but the fact that I was collaborating with a talented cast of actors to create something WE controlled was always enough to power me through the down times.

And now, just when it seems like the show may be finding its footing, all signs point toward how logical it would be to shut it down and start anew with something fresh in Baltimore. (Which I'm sure I'll explore regardless of the future of STBD -- there's something to be said for a local creative outlet.)

I know that as long as I have at least one actor and at least one viewer, I have at least one reason to keep producing STBD. And as long as I'm still interested in telling the ongoing story of this cast of characters -- and I am -- I also have a personal reason to continue.

The question I have to ask myself now is: Is it worth it?

Baltimore Bound

Last Friday, Ann and I went to Baltimore. She had a job interview that morning.

On the way home, they emailed to offer her the position.

Suddenly, I've gone from a champion of Pittsburgh to a soon-to-be transplant to Baltimore. What a whirlwind one email makes.

Since I freelance for a living, nothing I do professionally will change despite my new address. (In fact, since most of my current work comes from the New York area, I'll actually be closer to NYC in Baltimore -- maybe I can cut down on the car-destroying road trips.)

Nor will my cultural identity change drastically. To wit:

Pittsburgh is a wonderful, historic, affordable and underrated city with an identity crisis and an ongoing youth population drain.

Baltimore -- from everything I've read so far -- seems to be a wonderful, historic, affordable and underrated city with an identity crisis (namely, its "kid brother" proximity to Washington, DC) and an equally debilitating population drain.

So far, so similar.

The big change will happen in my own personal fishbowl. I've been fortunate to meet dozens of great people here in Pittsburgh whom I consider my friends, acquaintances or the regularly interesting extras in my life. I'm sure those same personalities exist in Baltimore, but our shared Pittsburgh experience won't be in place to help break the ice.

This move also has direct implications for my involvement in PodCamp Pittsburgh (i.e., not much involvement at all) and the future of Something to Be Desired, the web series I've been producing here in Pittsburgh since 2003. I haven't yet decided what that future will be, so I'll consider it over the next several weeks of apartment hunting, U-Haul packing and the waving of goodbyes.

And thus, this is the beginning of my hat tip to Pittsburgh -- a place I'll always consider to be some part of "home," no matter where I live -- and my opening bow toward Baltimore, which will become my home for the next chapter in this occasionally surprising book I'm reading called "life."

I wonder if Baltimore has pierogies...

Photo by stevehdc.

We Need a New Water Cooler

Now that Twitter has removed a feature they claim only 2% of their users were using (and which nearly everyone I follow has been complaining about, which I guess means we ARE that 2%), something has become clear:

We need a new water cooler.

Twitter is often described as a "virtual water cooler," serving as a gathering place for people who work remotely. It's where we who don't have officemates (or who don't care to speak with the same 10 people all week long) go to bounce ideas off people half a world away, in real time, with minimal obligation or investment of attention.

But when the service terminates one of its own best reasons for existing -- the ability to stumble across other users via "fragmented conversations" (a functionality, it should be stressed, that THE USERS THEMSELVES invented) -- it becomes clear that Twitter is less concerned with serving the needs of its core users than it is with appealing to the masses. (After all, the masses bring the money; the 2% do not.)

And when the service then schedules planned downtime at noon PST on a Wednesday, those of us who rely on it for our daily conversation stream realize it's time to create a backup plan.

You wouldn't keep every document you own on one hard drive, thus stranding yourself if it crashes. So why are the bulk of our conversations contained within one service?

Seduce me, Facebook. Dazzle me, Plurk. Rise from the dead, Jaiku, and provide for us a valid alternative to the service that no one wanted until everyone had to have it.

Image by dennis.

Suddenly, I Need a Car

Last night, I was driving home to Pittsburgh from the Business Smart Tools conference in Connecticut. I was driving uphill, in the rain, and I heard a rattle in my engine. Since my heat shield has been loose numerous times in the life of my car -- a 2000 Honda Civic with 152,000 miles -- I figured I'd need to get it tightened when I got home.

Then, something shot out from underneath my car. Sparking, smoke, a THRUB THRUB THRUB noise coming from the engine...

I decided to pull over.

So, at around 9:30 on a rainy Wednesday night in the middle of I-80, my 2000 Honda Civic came to its final stop. The tow truck driver explained that I'd shot a rod through my engine block, which (if I understand correctly) means a piston escaped from the motor by way of the motor casing. That means the motor has to be replaced, which would involve disassembling (and then reassembling) the entire engine -- around a $1000 to $2000 repair for a car that's worth, at best, $1500.

Side note: I'd introduced Scott Monty from Ford at the BST Conference just a day before. At this rate, I hope I never have to introduce a heart surgeon...

So: Anyone have any car-buying advice for a guy with strictly average credit and a very slim rainy day fund?

Your Customer Is Not Your Problem

Two very different experiences this past week have taught me a lot about the value of positive customer service -- and the need to create a workplace environment that encourages and sustains it.

When Good Road Signs Go Bad

A week ago, I noticed that the five-way stoplight at the Forward and Murray Avenues intersection of Pittsburgh's Squirrel Hill neighborhood was broken. One of the light's cycles -- the side that faces traffic coming off the I-376 exit -- was lasting at least 2-3 times longer than it normally does. This is odd because that's usually NOT a high-traffic approach; it also extends the wait time for those on Murray Avenue, which results in 8-block traffic jams during rush hour.

So I contacted PennDOT, informed them of the problem (via email form), and someone wrote me back within a day to explain that traffic lights are the concern of the municipality, rather than the state. They also said they'd forward my email to the Pittsburgh traffic office -- which, I'll admit, is where I thought this story would end.

Today, I received the following email from Amanda Broadwater, P.E., Municipal Traffic Engineer for the City of Pittsburgh's Department of Public Works - Bureau of Transportation and Engineering:

Dear Mr. Kownacki,

Within the State of Pennsylvania, traffic signals are the jurisdiction of the City. Therefore, the Pennsylvania Department of Transportation forwarded your comment to us regarding the intersection of Forward and Murray in the Squirrel Hill neighborhood.

The City of Pittsburgh has identified [that] loop detectors are malfunctioning at the intersection. This type of problem happens often during wet weather. When this occurs, the maximum time allotted to the approach with the bad loop is displayed during each cycle, rather than the green time being traffic responsive. Obviously this creates greater delays on the other approaches of the intersection.

The electricians will be back on site today to try and remedy the problem. However, it may be necessary to completely replace the loop detectors. If this is the case, a timing change will be needed to ease congestion during preparation of the work. If a timing change is needed, it should be in place by mid week.

I wanted to highlight Amanda's response for two reasons:

* What speedy turnaround time from a pair of agencies that probably receives dozens (if not hundreds) of similar reports every day.

* What a thorough and understandable explanation! I would have expected a form letter saying "thanks, we'll get to it." Instead, Amanda went to the trouble of explaining the issue to me in layman's terms and then suggested a date by which the work should be completed.

On the Other Hand...

Last week, I stopped at a Wendy's just off the Hazleton, PA, exit on I-80. I've been to this Wendy's half a dozen times over the past year, because that exit is a regular pit stop on my business trips between Pittsburgh and Connecticut.

This time, I was one of the only customers in the place, and the staff of 5 or 6 seemed frustrated. Maybe it was because I was disrupting their side work, or because of something their manager may have said moments earlier. Maybe they were just having a bad day.

But when the kid gave me my order and I said "Thanks," and he just grunted at me with the body language that let me know I was his problem, not his customer, it clarified two things for me:

* There's a reason front-end workers in fast food and retail only get paid a minimum wage, and

* I need to stop eating at the Wendy's in Hazleton.

Conversely, although I disagree with their politics, I enjoy the experience of ordering food at Chick-fil-a. Why? Because their employees (at least in Pittsburgh's Waterfront location) are perpetually in good moods. Not the kind of fake smile most employee handbooks insist their cashiers sport, but the kind of jovial attitude that lets me know they enjoy working there -- and that they're happy I'm spending my money with them.

Like PennDOT and Pittsburgh's Department of Public Works, I'm not Chick-fil-a's problem. I'm their customer - and they'd like me to stay that way.

Photo by lawgeek.

The Thankless Job of Being Ahead of the Curve

This week, the world was all abuzz about the mainstreaming of Twitter thanks to Ashton Kutcher & CNN, Oprah Winfrey, USA Today and countless other "names" who've taken up the habit of Twittering.

Of course, by "world," I mean the relatively self-obsessed cadre of regular Twitter users -- myself among them -- who thought social media was a pretty cool club until the stars showed up. Like the aesthetic suckerpunch that comes from seeing the captain of the football team wearing your favorite indie band's t-shirt, the mainstreaming of any subculture is a tragedy for those who were there first. In one seemingly innocuous act, whatever exclusivity there was that bound you all together is now eroded. It's like your girlfriend taking a sudden interest in Star Trek -- or your mom using Facebook.

You know who wants your mom to be on Facebook? The people who create the service and the people who profit from the service.

You know who doesn't want your mom to be on Facebook? The people who use the service -- or, at least, the ones who used it enough to make it useful to your mom in the first place.

Being Useful Is the Fastest Way to Die

In order for any business or service "succeed" -- social media included -- it has to go mainstream. This means it has to be considered useful (or at least interesting) by the masses. But since "the masses" tend to be less interesting than the individuals who comprise them, when something does generate a wide appeal, it tends to do so at the expense of the individuals who partly defined themselves through it. And as the originators of a subculture leave, they take something with them: the originality, eccentricity or unconventional wisdom that made that subculture worth noticing to begin with.

So now, as blogging, podcasting and social networking become commonplace, the power centers behind these tools shifts away from the geeks who'd started them and becomes concentrated within the same media conglomerates for which these tools were originally conceived as an antidote. (This is not unlike veteran political skewer Al Franken eventually being absorbed into Congress.)

How Many Coonskin Caps Is One Fail Whale Worth?

What we've been seeing this week is the lamentation of hardcore Twitter users who've realized that their much-maligned (and yet, paradoxically, much-loved) service may be on the brink of becoming mainstream -- and, simultaneously, irrelevant.

If all these Twitter pioneers sound bitter, it's because they realize society is now waiting for them to pull up their stakes and migrate away from Twitter, on toward some other as-yet undiscovered social media country... that can be colonized and mined for profit, by others, in another 2 or 3 years.

Meanwhile, any book written decades from now about the success of Twitter will almost surely mention Ashton Kutcher's name, but it probably won't mention yours -- even though you were there first.

Image (taken along the Oregon Trail) by Fokket.

Where I'm Speaking Next: The Business Smart Tools Conference

On Tuesday, May 5, I'll be conducting a pair of workshops at the Business Smart Tools Conference in Stamford, CT. The subjects I'll be covering are the two I spend the most time with online: video and Twitter, both in terms of business use.

The BST Conference is aimed squarely at companies who are just starting to explore social media. Admittedly, as someone who's been creating social media for years, I often take it for granted that everyone already knows what I know. Then I meet someone new -- or I organize a PodCamp Pittsburgh -- and I remember that technophobia and learning curves tend to keep some people away from the web. This event is intended as a way to break down some of those barriers and get new businesses interested and up to speed on the potential of social media.

Other speakers include Tom Guarriello, John C Havens, Cindi Bigelow, Albert Maruggi and Scott Monty, who's been working wonders on the social media front at Ford.

Want to attend the BST Conference? Register with the discount code "twitter" (no quotes) and save 20%!

Want to hire me to speak at your event? Contact me on Twitter, or leave your email address in the comments below.