We Need More Trolls

Here's a paradox: most web services don't reach their full financial potential until they've attracted users who don't even appreciate the service in the first place.

Consider Facebook: sure, it was all the rage among the social media set a few years ago. But it couldn't be taken seriously by the mainstream until the people it was never intended for decided that they needed to use it. So, paradoxically, the service that was initially designed as an exclusive connection service for college students can only be considered to have "arrived" now that your grandmother can use it to stalk you.

This method of "acceptance" (and, therefore, acceptable financial risk for investors) is not limited to the web. If you've studied film history, you know there was a time before Star Wars, The Godfather and Jaws, in which a film was considered "a success" if it made more than $30 million and / or garnered a few awards. Now King Kong can become one of the biggest-grossing movies of the year and still be considered a financial flop. Expectations for mainstream success state that a film is only "a hit" if people who have no reason seeing it in the first place are somehow motivated to do so -- and budgets are based upon *those* projections, not the more realistic concept of actually attracting your intended audience.

This translates directly to YouTube, where numbers are all that matters. And no video that's garnered more than 60,000 views has done so without attracting both "the choir" (who simply parrot the video's merits in the comments) and "the trolls" (who believe everything is worthless). Only then can someone say their YouTube video was "a success."

One of the many ironies inherent in this arrangement is that a service, tool or medium can only succeed if the rule-breakers, innovators and trend-setters adopt it early enough to make it interesting -- and then that interest must be borne out by attracting the bulk of society, who couldn't care less about the original reason the service, tool or medium was invented in the first place. Only then, once the original intent has been polluted, the initial audience driven away and whatever magic made the experience remarkable in the first place has finally been expunged, can the world at large finally admit that the entire venture has been a worthwhile success.

By that rationale, anyone with a new business idea should find the shortest distance between themselves and the mass attraction of trolls. Because, ugly and destructive as they may be, trolls are also a harbinger of something else: an IPO.

Image by flisspix.

The Social Media Etiquette of Facebook

After holding out for years, I finally joined Facebook last week for business reasons. (Namely, a client asked me to manage their Facebook account, and I couldn't do it without being a member.)

And now, only a week later, I'm ready to cancel my account.

It's not that I don't like Facebook. (I actually don't care enough about it to like it or dislike it.) It's that I already have other means to stay in touch with the people in my life, so Facebook seems like one more redundant outpost in an ever-thickening sea of social media distractions.

That, and I've already run up against the same experience-cheapening bugaboo that crippled my experience on MySpace -- the obligation to add friends. My girlfriend became flabbergasted when she learned that I hadn't added everyone who'd requested my friendship on Facebook, and she wasn't buying my excuse -- that I didn't see the need to keep up on a daily basis with every single one of them -- as a valid one.

Herewith, our argument:

Ann's Point of View

By joining Facebook, I've silently opted in to playing by the site's publicly-agreed upon code of ethics. Part of that code involves the automatic acceptance of anyone who bothers to send you a friend request -- at least as long as you actually know that person. As she sees it, why would you join a public site like Facebook and then suddenly become choosy about whom you "allow" to see your public information? NOT accepting every friend request that comes my way is incredibly impolite, and is a basic misuse of the service.

Justin's Point of View

By joining Facebook, I've agreed to nothing beyond the explicitly stated terms of service. The site provides an experience that I, as the user, am in control of, not an unspoken code of conduct. And part of that experience involves me deciding whom I need (or want) to keep in touch with on a daily basis. As mentioned previously, nearly anyone I interact with these days has numerous ways to already get in touch with me -- am I not then allowed to use Facebook as a more private version of a public space? Or must I bend to the will of anyone with the balls to request my friendship, because that's simply how it's done?

What do you think?

Has the Social Network Exodus Begun?

** UPDATES to this post at the bottom **

It's official: Michael Bailey is off MySpace and Facebook.

If you don't know Michael personally, you've probably never been to a social media function. I've known Michael to pop up at PodCamps from Boston to Pittsburgh, and at VON in San Jose and PME in SoCal -- all from his homebase in Missouri. For quite awhile, Michael has been one of the few active cross-coast socializers originating from the Midwest.

And he just admitted today that it's mostly bullshit.

Now, granted, Michael has been known to ruffle feathers. Michael is a pot-stirrer, like myself, and is often just as interested in seeing HOW people react as he is in WHAT they actually have to say.

But he brings up a great point, via Twitter:

When you lower the bar of what really matters and what is important, things like social networks crop up like weeds... You all know how to get ahold of me, you have my email address, my cell #, my address. If it matters, reach out, attach yourself.

Let's ignore, for the moment, the fact that not EVERY interaction requires a phone call or an email. (Michael himself would admit that.) The bigger question is:

What PURPOSE Do Social Networks Serve in our Daily Lives?

I myself never use MySpace for personal communication anymore. When I started blogging and Twittering, MySpace lost out in the time sink.

I've also not bothered to join Facebook. Surprisingly, I'm still alive, healthy and getting work.

LinkedIN? The most it's done for me is pepper my inbox with arbitrary questions from people I barely know, about job openings or tech issues. No real traction there.

Pownce? Never bothered.

Delicious? Haven't used it in years.

What Michael (and I) seems to be saying is: the signal-to-noise ratio (god, I love Web 2.0 buzzwords; perhaps they'll someday have a Smithsonian display all their own) is reaching the point of pointlessness.

I've heard many people, myself included, muse about the possibility of deleting their MySpace accounts, now that they've essentially become spam boxes. Perhaps there's a temptation to migrate to Facebook, or whatever else comes next.

But, for people like Michael, perhaps Seth Porges is right -- perhaps social networking is a trend that's about to end.

Do YOU still need YOUR MySpace account?

(Side note: In the earlier days of Twitter, when the system was even buggier [if that's possible], there was a massive one-day defection to Jaiku. It was led by Chris Brogan and Robert Scoble, two of the most influential social media voices. And, of course, when Twitter came back, so did everyone else.

Had they stayed gone, what would have happened to Twitter?

Michael Bailey isn't as much of an inciter as Scoble or Brogan, but his point is much more valid. I'm interested to see if there's a tipping point here, and how close Michael comes to it.)

** UPDATE (8:27 PM Oct 3rd): I just canceled my MySpace account as well. Odd, how a service I once spent so much time on is now something I avoid at all costs. Granted, when I started on MySpace (in 2004), I was single and the service was new -- two great hooks to occupy my time. But now, I have so many other ways to keep up with people, I just don't NEED MySpace.

I still have an STBD account there, though. Why? Because that's the only way some people watch our show, so as long as there's an STBD, there might as well be an STBD MySpace...