The Mystery of the Fax Machine
What is it? Why do we use it? Where does all that information GO?
Here in 2007, when you can email, text and Instant Message anyone, anywhere -- even on planes -- business STILL use fax machines to transmit "important documents."
I can see where this technology was useful 20 years ago. I can also see where the need to transmit signed documents containing private information must be made feasible.
But there has to be a better way.
Last weekend, I had to transmit a Non-Disclosure Agreement for a client. I faxed it from a copy shop because I don't own a fax machine -- who does? -- and the copy shop told me everything went through fine. $3 please.
Yesterday, I get an email from the client asking where the NDA is. I say I faxed it. They say they never received it.
So I traipse out to another copy shop and re-fax it. $5.35 please.
I still haven't received confirmation that the client received it. Meanwhile, at least one other fax machine has access to all my personal information -- including my social security number -- because of the mysteries of fax culture.
And, somehow, this seems like the smart way to do business?